ITOM Architect

Permanent employee, Full-time · Remote

THE ROLE
As an ITOM Architect, you will be the bridge between strategy and execution. You will design, implement, and optimise ServiceNow ITOM solutions, while guiding clients on best practices for CMDB and CSDM. Beyond technical expertise, you will mentor junior consultants, lead workshops, and help clients translate challenges into structured, scalable solutions. This role is for someone who wants to build, lead, and shape ITOM solutions that matter.
WHO YOU ARE
At Einar & Partners, we believe that how you work matters just as much as what you know. That is why we focus on finding people who will thrive in our culture, not just fit a job description. We are a borderless team built on trust, initiative, and curiosity. If you are globally minded, take ownership, stay hungry to learn, and enjoy collaborating across cultures, you will feel right at home with us.
  • Borderless mindset: You are comfortable working with international clients and cultures.
  • Digitally fluent: You thrive in a remote-first environment.
  • Remote but connected: You enjoy joining our pop-up offices across Europe.
  • Independent: You take initiative and ownership without waiting for instructions.
  • Curious learner: Always seeking new knowledge and growth.
  • Collaborative: A team player, not a lone wolf.
  • Clear communicator: Strong in both writing and speech, client-ready.
  • Problem solver: Motivated by tackling complex challenges.
  • Builder’s mindset: You want to shape the company, not just complete tasks.
  • Long-term focus: You see this as a career path, not a stepping stone.
WHAT YOU WILL DO
  • ITOM Expertise: Lead implementations of Discovery, Service Mapping, Event Management, and AIOps.
  • CMDB & CSDM: Build resilient CMDBs with CSDM, ensuring governance, lifecycle management, and alignment with ITSM, SecOps, and GRC.
  • ITSM Alignment: Advise clients on ITSM/ITIL processes and best practices.
  • Technical Work: Build integrations (REST APIs, MID Servers) and use scripting (JavaScript).
  • Leadership & Mentorship: Mentor junior consultants and contribute to our knowledge-sharing sessions.
  • Workshops & Clients: Facilitate workshops and present solutions with clarity and impact.
  • Company Growth: Contribute ideas, improve processes, and help build our company.
YOUR EXPERIENCE
  • Proven expertise in ServiceNow ITOM (Discovery, Service Mapping, Event Management).
  • Strong knowledge of CMDB, CSDM, and ITSM/ITIL frameworks.
  • Hands-on technical skills: JavaScript, REST APIs, and MID Servers.
  • Experience leading workshops, solution designs, and client presentations.
WHAT WE OFFER
Our perks reflect how we actually work and live. We are fully remote, with the freedom to work wherever and whenever you are most productive - supported by co-working sponsorships and a €3,000 annual travel budget. To stay connected, we meet in pop-up offices across Europe and gather for yearly retreats, balancing deep focus with real human connection. We also offer generous time off, paid mental health days, unlimited sick leave, and regular career development conversations, mentoring, and a transparent salary model based on skills rather than location.

  • 25 days of paid holidays + public holidays.
  • Paid mental health days and unlimited sick leave.
  • Fully remote - work wherever you want.
  • Async work culture - work whenever you are the most productive.
  • Co-working sponsorship.
  • €3,000 annual travel budget to work from inspiring locations.
  • Yearly team retreats.
  • Pop-up offices to hack with your team for a few days IRL.
  • Regular career development conversations to support your ongoing growth.
  • Coaching, mentoring, and performance bonuses.
  • Transparent and fair compensation philosophy based on skills, not location.
  • Global travel insurance.
OUR RECRUITMENT PROCESS
We know applying for a new role can feel overwhelming, so we keep our process simple, transparent, and respectful of your time. Each step is designed to give you the chance to show your strengths, get to know us better, and see if our culture is the right fit for you — just as much as we evaluate whether you are the right fit for us.
  1. Intro Call: A conversation about values and motivation
  2. Peer Call: Discuss your experience and technical insights with a future colleague
  3. Test: A practical assignment relevant to the role
  4. Senior Call & Test Presentation: A review of your test and a deeper technical discussion with a senior team member
  5. Final Conversation: A meeting with our CEO, focusing on your future, goals and life at Einar & Partners
READY TO JOIN US?
What do you design for in life? If your answer includes both professional excellence and personal freedom, let's talk.
About us
Einar & Partners is a remote-first consultancy focused on IT Operations Management (ITOM) and ServiceNow. We combine the expertise of a highly specialised team with the reach of global clients, bringing clarity and innovation to complex IT environments. Our culture balances professionalism with humanity, where excellence and care go hand in hand.
We are looking forward to hearing from you!
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